TennisBox shipping policy

Last updated: October 10, 2026. This policy applies to TennisBox orders placed on HolidayNest.

Free worldwide tracked shipping

Standard tracked shipping is free to the destinations available at checkout, including France and Canada. Enter your full delivery address at checkout to confirm availability. If a destination cannot be selected, contact us before ordering.

Processing and delivery

Orders normally leave within 1–3 business days. Estimated delivery is 7–15 business days, depending on the destination. Business days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates; customs, carrier delays and busy periods can extend delivery. We do not guarantee delivery before Christmas.

Tracking your order

After dispatch, use the tracking information provided for your order. The first carrier scan can take time to appear. Our tracking page opens the external 17TRACK service, where you enter your tracking number. Contact us with your order number if tracking is missing or stops updating.

Delivery details and changes

Check your address and contact details before paying. Email us as soon as possible to request a correction or cancellation; changes may no longer be possible after preparation or dispatch. If a parcel is returned because of an incorrect address or missed collection, contact us so we can review the next step and any actual reshipping cost before proceeding.

Optional services and other charges

Shipping Protection is an optional paid service, selected by default where shown. You can uncheck it before ordering. Priority processing is also optional and concerns order preparation; it does not guarantee a faster carrier transit time. Standard shipping remains free. Any selected extras and checkout charges are shown before payment. Orders are charged in USD; your bank may apply its own exchange rate or fee. Import duties or local charges, if applicable and not collected at checkout, may be requested by the destination authorities or carrier. We do not promise that these charges are included.

Lost, damaged or wrong delivery

If your calendar arrives damaged, defective or incorrect, email us within 30 days of delivery for a free replacement or full refund. For a missing parcel, contact us with your order number and tracking details so we can investigate. Optional protection does not remove your statutory consumer rights. Read our returns and refunds policy.

Contact

khalilzademehemmed@gmail.com — include “TennisBox” and your order number.